Frequently Asked Questions
Everything you need to know about shopping with Krafteria.
What is the typical shipping timeframe?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
Krafteria accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products handmade or mass-produced?
Krafteria specializes in a curated selection of both artisanal, handcrafted goods and high-quality retail products. Please check the individual product descriptions for specific details on craftsmanship.
What should I do if my item arrives damaged?
If your order arrives damaged, please take a photo of the item and the packaging and contact us at [email protected] within 48 hours of delivery for a replacement or full refund.