Returns & Exchanges
At Krafteria, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all eligible items. If your order doesn't meet your expectations, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unused condition.
Ship the Item
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing